UPDATE: *CURRENTLY BUSY SEASON*
SPECIAL COVID 19 RELATED UPDATE: DUE TO THE COVID 19 PANDEMIC, USPS IS EXPERIENCING EXTREME DELAYED SHIPPING TIMES. THIS IS NOT SOMETHING THAT CAN BE CONTROLLED BY THIS SHOP. ALSO DUE TO THIS, THE KNITWEAR ITEMS WILL NOT HAVE A LEATHER TAG ON THEM BECAUSE IM UNABLE TO GET THW SHIPMENTS IN AS QUICKLY AS I USE TO. PLEASE BE PATIENT AND IF YOU HAVE ANY QUESTIONS DO NOT HESITATE TO ASK.
Processing Time 1-2 weeks (business days)
During busy seasons such as Thanksgiving (Black Friday), Christmas, & New Years, and general Autumn/Winter season, there may be a delay in shipping time. Turnaround may be up to 4 weeks-6 weeks (business days).
Refunds are only available 24 hours after final purchase. After 24 hours, refunds will no longer be available.
Trust Cozy is not responsible for any lost or stolen packages. Contact your local USPS office for any lost/stolen packages.
Returns & Exchanges
I do not accept returns, exchanges, and cancellations.
But of course if you have any problems with your order, I’m more than willing to help you out! It’s all love.
Questions or concerns about your order?
Please feel free to contact me. I am more than happy to help you.
Return Policy
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for the loss in value.
Privacy Policy
Your billing and shipping address and contact information will only be used for:
- For legal reasons (ex: paying taxes)
- To fulfill your order
- To communicate with you about your order
Care Instructions
Hand wash with a mild detergent & cool water, lay flat to dry. Care instructions are also on the item's label. Do not submerge pom poms while hand washing.
Gift Wrapping & Packaging/Custom Orders
If you would like me to include a special personal message with your gift, or if you want something custom added, just let me know in the "note to seller" option during checkout!